Shipping charge is a flat fee of $5 for orders under $50. Shipping is FREE for orders $50. Free shipping offer applies to orders shipped within the continental United States only. Free shipping offer includes P.O. Boxes and APO/FPO addresses. Free shipping offer does not apply when shipping to Alaska, Hawaii or Puerto Rico. We will charge you what the shipping provider charges us. Rates vary in accordance to the shipping provider's policy.

To ensure delivery of your order, we have chosen three reputable carriers for all of our domestic orders. All of our domestic shipments are sent with delivery confirmation from either the US Postal Service or UPS. We will not be responsible for damaged merchandise once delivery has been confirmed by UPS or the US Postal Service. All mail or parcels that are lost after delivery will be the sole responsibility of the consumer and all claims for packages lost after delivery will have to be filed directly with UPS or the US Postal Service. Parcels that are either refused by the recipient or returned to us due to an incorrect or undeliverable address will be processed as returns. You will receive a credit for the purchase price of your order minus the shipping charges.

All in-stock items are shipped within 24-48 hours, excluding Saturdays, Sundays and Holidays.

If you are not satisfied with a product you purchased, you may return the unused portion within 30 days of purchase for full credit towards the purchase of another product. The unused portion must contain at least 50% of the original content of the product. Unfortunately, we cannot refund shipping charges. If you were shipped the wrong product in error, you may return the product at our expense for a full refund of the purchase price and shipping charges. You must call 888-797-1300 to get a Return Merchandise Authorization number (RMA) prior to shipping your return or you may return it in person at our physical location. We reserve the right to refuse RMA's if our return policy is being abused.

VivaVitamins is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.

Personal Information
Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.

There are two ways you can provide us with and consent to our collection of certain personal information:

E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.

Enrollment - You may choose to enroll for one of our products or services where we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.

Statistical Information About Your Visit
Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.

Your Ability to Opt-Out of Further Notifications
Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at service@vivavitamins.com.